Category: AI News

New Google AI system wins gold medal in prestigious math competition This can be used to derive the sentiment of conversations with individual customers and steer the conversation towards a conversion, as with the Vibe’s Conversational Analytics platform. It can also be used to look at the sentiment of large groups and direct group conversations,…

Chatbot Implementation Strategy and Enterprise Chatbot Solutions If agents need to pick up a complex help request from a bot conversation, they will already be in the Zendesk platform, where they can respond to tickets. Chatbots can make it easier for customers to receive help, no matter what device they’re using. Customer history is saved…